Our Privacy Policy

Updated September 2021

Privacy Policy

Connectiva Pty Ltd 

Privacy Policy Statement

Connectiva Pty Ltd is committed to protecting our client’s privacy, ensuring data is secure. This policy outlines our ongoing obligations to you in respect of how we manage client Personal Information. This extends to both our control and processing of personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The National Privacy Principles (NPPs) govern the way in which we collect, use, disclose, store, secure and dispose of our clients Personal Information.

Information we collect and control

The types of information we collect depends on how you use our products and services as well as the relationship we have with our clients. It may include information like your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), bank account and credit card details, information to prove your identity, account username or password and your use of our products and services.

You might also need to provide personal information about other individuals to us (e.g. about your authorised representative). If so, we rely on you to have informed those individuals that you are giving their personal information to us and to have advised them about this statement. It is important to be aware that if you access another party’s website or application using one of our products, that other party will deal with your personal information in accordance with its own privacy policy.

How we collect your information

We collect personal information in the following ways:

We collect information directly from you when you:

Order and/or register for a product or a service;

Interact with technical support and sales teams;

Use our website or social media sites;

Share information with us via forms.

Apply for a job with us.

We may also collect information about you:

From external sources like credit reports and marketing mailing lists;

Commercially available information. This can also include information gained from our partners, these partners include our business and commercial partners, and other affiliates.

How we store your information

We take all reasonable steps to securely store your information using a combination of technical solutions, security controls and internal processes to protect information and our network from unauthorised use, modification, access and disclosure.

We may store your information in hard copy or electronic format and keep it in storage facilities that we own and operate ourselves.

We endeavour to ensure that information is kept as current as possible and that irrelevant data is deleted or made anonymous as soon as reasonably practicable. However, some information may be retained for varying time periods in order to comply with legal and regulatory obligations and for other legitimate business reasons.

How we use your information

We may use your personal information in the ways as outlined below:

To help us properly manage the products and services we provide to you. We also use your information for charging and billing and to identify potential breaches of our terms and conditions of service.

Communicate with you in order to provide you with our products, upgrades and services via email, SMS and social media.

Processing orders and applications and to onboard you as our customer.

Verifying identity, carrying out credit checks and reporting.

Generating bills, managing accounts, and carrying out debt-recovery.

Development of our products and services.

Communicate to you about all our products, services and offers that are relevant and are of interest to you. We may use the information we hold to market and promote them directly to you.

Identifying your location so we can send you emergency alerts.

Protecting our network and managing the data use and other uses of our network.

When we share your information

We may share your information with other parties who provide services to us, including partners and contractors that assist us with providing our business processes and products and services. These services include:

Providing, managing or administering your product or service including customer enquiries and support services.

Installation, maintenance and repair services.

Mailing operations, billing and debt-recovery functions.

Information technology and network services.

Development, analysis and business intelligence functions.

Your authorised representatives or legal advisers

Third parties when you ask us to do so or when you consent to that disclosure for the purposes of preventing or investigating fraud, crime or misconduct relating to your account or services.

Credit providers or credit-reporting agencies for identity checking and credit related purposes such as credit-worthiness, credit rating, default listing, credit provision and financing under privacy act and credit reporting legislation.

Our dealers, business or commercial partners, legal advisers and other businesses we work with.

Government and regulatory authorities as required or authorised by law

For the purposes of facilitating or implementing a transfer/ sale of all or part of our assets or business.

How you access or correct your information

To ensure that we are able to provide you with the best products and services possible, it’s important that you make sure the information we hold about you is accurate, up-to-date and complete. If any of your details change you may contact us using the contact details below. You also have the right to request a copy of your information that we hold about you. There is no charge to submit a request or to correct information, however we may apply an administrative charge for providing access to your information on request. To make this request email us using the following contact details.

How you make a privacy complaint

You can also use our contact details to notify us of any privacy complaint you have against us. If you believe your privacy has been compromised, please contact us. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe on the response to the complaint.

While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator. How you contact us

If you have any questions in relation to this Privacy Statement, our management of your information or you would like a copy of this statement sent to you, please contact us via connectiva.com.au. Our office hours are Monday-Friday 9 am-5 pm WST.